Analytics Engineer

Permanent employee, Full-time · Amstelveen

Purpose of the job

At SkyTeam, innovation takes flight like never before. Since we started back in June 2000, SkyTeam and our world-class member airlines have built a leading alliance connecting customers across a vast global network of more than 1,080 destinations and 750+ lounges in 180+ countries. We’ve achieved many ‘firsts’ together – SkyPriority, SkyTeam Rebooking, The Sustainable Flight Challenge to name just a few.

As the world around us changes at lightning speed, our pursuit to create cutting-edge solutions for members and customers is relentless. We want to be recognized as the most customer-centric alliance, anticipating, and fulfilling extended expectations.

We work daily to be a leader in truly advancing travel and mastering cocreation to empower SkyTeam members and partners to deliver ever more seamless, innovative, and sustainable experiences to customers worldwide.

Job Scope
This is a position within the Data & Analytics Team, directly reporting to the Sr. Manager Data Analytics.

About You

Are you passionate about data, and interested in developing your career in aviation? Are you eager to make a significant impact on the evolution of SkyTeam’s data strategy?

SkyTeam has embarked on a data transformation journey, aimed at maximizing the value of data, leveraging them as a strategic corporate asset, driving decision making and enhancing operational efficiency. Our Data & Analytics team is playing a key role in making this happen.

As an Analytics engineer, you will be part of a cross-functional team in charge of translating raw data into reusable analytic assets, not only for the different SkyTeam departments but also for member airlines. You will understand and anticipate both business and data requirements, identify how to optimally integrate data, evaluate analytic techniques, and develop reporting solutions that drive actionable insights, critical for decision making.

In this role, you will contribute to improving the overall passenger and cargo experience, identifying and solving pain points throughout the travel ribbon, exploring and proposing options that can leverage data from the unique perspective of a global airline alliance.

Key Result Areas / Key Responsibilities

Take full ownership on the whole cycle aimed at gathering business and data requirements, designing, building, testing and deploying end-to-end analytical solutions, while implementing automated methods for data collection, reporting, and analysis in an assigned domain.
Design and implement robust data pipelines to ingest, clean, transform, and integrate data in the most efficient way.
Develop and continuously enhance comprehensive reports, dashboards, and data visualizations while providing support and training to end-users on how to effectively utilize them to drive decision-making.
Maintain and optimize existing solutions, implementing best practices to ensure data quality and integrity throughout the whole data lifecycle.
Utilize business analysis techniques to identify and explore the reasons behind pain points in the customer journey.
Suggest and guide relevant usage of data to internal and external stakeholders, regularly providing support and promoting a data culture.
Constantly monitor data availability from the different data sources, checking the reliability of solutions adopted.
Contribute to define and implement new processes, guidelines and policies on data governance and data management.
Manage relationships with external stakeholders, such as key vendors and providers, for maximum effectiveness and cost efficiency.
Maintain and nurture relationships at all levels with each member airline, with a focus on data & insights stakeholders.
Responsibilities and tasks of the position are not limited to the above mentioned, and deviations can occur at any point in time as the position evolves and in concert with the manager

Must have:
Authorization to reside and work legally in The Netherlands on a full-time basis.

Your profile

Required Skills, Knowledge and Experience

Bachelor’s or Master degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Economics or a related field and experience in data analysis and reporting.
Proven experience in data engineering, analytics, or a similar role, with a strong understanding of the full data lifecycle and best practices on data management.
Experience with SQL, Python, PySpark or other programming languages used for data transformation, analysis, and automation.
Knowledge of reporting tools, preferably based on Power BI (Microsoft Fabric).
Ability to work independently, delivering assigned tasks systematically without additional prompting.
Excellent time management skills.
Ability to set priorities, while working in rapidly changing environments.
Excellent communication and interpersonal skills.
Ability to effectively collaborate with different internal and external stakeholders.
Multi-cultural awareness.
Eager to learn, acquire new skills and keep up to date with the latest developments in your focus area.
Confidentiality and discretion.
General understanding of competition law implications.

Why us?

SkyTeam will offer you a complete salary package that includes unique benefits:

A challenging role at a unique employer in the Netherlands
Salary: a competitive monthly gross salary depending on your experience
Vacation pay: 8% of gross annual salary
Vacation days: 27 vacation days for one year
Birthday leave: additional PTO (1 day) on or around your birthday
Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
Pension plan: everything you need for a good retirement
Equipment: laptop, phone or e-sim
Home office: create and equip your home office with our support.
Travel allowance: travel allowance for public transport, bicycle, and car
Discounted travel: reduced airfares after 6 months of your start date
Learning environment: free access to LinkedIn Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
Work from anywhere: flexibility to work from anywhere in the world (duration of max. four weeks)
Hybrid way of working: we offer flexibility to work from home
Fun events: potluck parties, monthly after work get-togethers, BBQs, annual summer/winter events, and more appealing team activities throughout the year

Application procedure:

Within a few weeks, we will assess your profile for this position, and should there be a match, we will contact you via email about the potential fit. If your skills and experience align with our needs, here is what you can expect:

Preliminary chat with the Recruiter (Virtual)
First Interview: You'll receive an invitation for a first interview in-person at our office in Amstelveen.
Second Interview & Case Study: You'll be invited to a second round of interviews at our office in Amstelveen if the first interview goes well. This stage may also include a case presentation, providing you with an opportunity to showcase your problem-solving skills and industry acumen. On very rare occasions, there might be a follow-up third/final Interview.
Email Job Offer: Upon successful completion of the interviews, we'll present a job offer to you via email.
Contract/Offer: Finally, with much excitement, we'll prepare a comprehensive employment contract formalizing your new role at SkyTeam.

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About us

SkyTeam strives to provide the safest and most seamless customer journey of any global airline alliance. Our members work together to connect millions of passengers safely and seamlessly through an extensive global network. It is an esteemed international organization that brings together different cultures and backgrounds, all united by our passion for the airline industry. In addition to our focus on the passage side of aviation, we also focus on cargo.
At SkyTeam, we know the importance of a fresh perspective. With members spread across five continents and different time zones, we are flexible and agile, focused on delivering services that create synergy. Our headquarters is a hotbed of innovation and creativity, allowing us to adapt quickly to the rapidly changing airline industry.

SkyTeam's headquarters in Amstelveen represents more than 21 different nationalities. Our employees come from many different backgrounds and reflect the diversity of our member airlines. We are passionate about diversity and embrace an inclusive, non-discriminatory work community where we celebrate our differences and share our successes and hard work to contribute to member value.

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We are looking forward to hearing from you!

Thank you for your interest in SkyTeam