Director, Intermodal New Distribution Methods

Permanent employee, Full-time · Amstelveen

5,328 - 10,449 € per month

Purpose of the job

At SkyTeam, innovation takes flight like never before. Since we started back in June 2000, SkyTeam and our world-class member airlines have built a leading alliance connecting customers across a vast global network of more than 1,080 destinations and 750+ lounges in 180+ countries. We’ve achieved many ‘firsts’ together – SkyPriority, SkyTeam Rebooking, The Aviation Challenge to name just a few.

As the world around us changes at lightning speed, our pursuit to create cutting-edge solutions for members and customers is relentless. We want to be recognized as the most customer-centric alliance, anticipating, and fulfilling extended expectations.

We work daily to be a leader in truly advancing travel and mastering cocreation to empower SkyTeam members and partners to deliver ever more seamless, innovative, and sustainable experiences to customers worldwide.

Job Scope

The Director, Intermodal New Distribution Methods is pivotal in driving Skyteam initiatives (Intermodal) related to new distribution concepts / new way of cooperation in a more generic meaning.

This role reports to Head of Revenue Development and is part of Team Revenue Development Team.

About You

As the Director, Intermodal New Distribution Methods, you will play a crucial part in driving SkyTeam’s innovative distribution initiatives. Reporting to the Head of Revenue Development and working closely with the Revenue Development Team, your mission will be to identify and implement new revenue-generating concepts, enhance collaboration across our alliance network, and explore cutting-edge distribution models.

You’ll lead key projects from concept to deployment, focusing on cross-selling opportunities and synergies within the SkyTeam member airlines. With a deep understanding of both traditional and modern airline distribution methods, you will be the go-to expert for guiding stakeholders, managing partnerships, and ensuring smooth project execution across multiple divisions, including Digital and IT.

You’ll be instrumental in shaping the future of SkyTeam’s distribution strategy, fostering collaboration, and ensuring that all initiatives align with business objectives and technical feasibility. Your expertise in revenue management, offer/order management, and intermodality will be key in pushing the boundaries of how SkyTeam operates, paving the way for future growth and enhanced customer experiences.

Key Result Areas / Key Responsibilities

Identify or engineer ideas leading to revenue generation for SkyTeam members, especially in the context of cross-selling, leveraging the alliance network and exploiting synergies between members (core products, flight- and ground-related ancillary services).
Run SkyTeam’s initiatives, from the realization of relevant marketing material, through the delivery of one or more proofs of concept (PoC), up to the supervision of the deployment across our member network.
Stakeholder management (awareness, advocacy, escalation, support)
- o SkyTeam airline members
- IT providers contracted by SkyTeam
Ensure awareness and provide guidance related to the implementation of the initiatives mentioned above, especially taking into account the compatibility with traditional distribution mechanisms from both business and technical perspectives.
Lead creative solutioning for new distribution concepts, identify all dependencies and address them holistically (first sale, voluntary and involuntary servicing, customer notification and preferences, airport operations and in general operational readiness).
Foster collaboration with other SkyTeam divisions such as Digital/IT to ensure a sound solution architecture and cost-efficient deliveries

Responsibilities and tasks of the position are not limited to the above mentioned, and deviations can occur at any point in time as the position evolves and in concert with the manager.

Must have:
Authorization/availability to reside and work legally in The Netherlands on a full-time basis.(note: this position does not offer relocation assistance).

Your profile

Required Skills, Knowledge and Experience

Bachelor/Master in Business, Sciences, Engineering etc. with proven professional experiences in the above domains
15 years minimum of professional experience in an airline or airline adjacent organization
Good to excellent knowledge of:
- Revenue management (leg/segment, O&D, notions of total offer optimization)
- Traditional distribution;
  - from business principles/concepts and contractual aspects (MITA, codeshare, Interline, franchise agreements)
  - to its daily operation through the control of availability, shopping, reservation (type-A, type-B, APIs), pricing and ticketing.
Excellent understanding of modern distribution concepts currently discussed and trialed at industry level, including but not limited to:
- Retailer/supplier model (SRSIA)
- OOSD model, especially related to reporting and settlement (settlement value, total offer optimization, personalization, retailing and merchandizing techniques)
- Offer/Order Management
- NDC flows, including interline
Expertise on key GDS and PSS architectural concepts, system-to-system connectivity for distribution purposes and their evolution in the future.
General understanding of airline operations, especially from an IT standpoint.
Knowledge or expertise on train business and operations;
- Experience with concrete implementations of Intermodality will be considered an asset, so is IT expertise on the subject
Excellent presentation & Microsoft Office Skills
Excellent command of English language (Verbal & Written) is mandatory. However, native languages from SkyTeam members will be considered an asset

Why us?

SkyTeam will offer you a complete salary package that includes unique benefits:

A challenging role at a unique employer in the Netherlands
Salary: a competitive monthly gross salary depending on your experience
Vacation pay: 8% of gross annual salary
Vacation days: 27 vacation days for one year
Birthday leave: additional PTO (1 day) on or around your birthday
Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
Pension plan: everything you need for a good retirement
Equipment: laptop, phone or e-sim
Home office: create and equip your home office with our support.
Travel allowance: travel allowance for public transport, bicycle, and car
Discounted travel: reduced airfares after 6 months of your start date
Learning environment: free access to LinkedIn Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
Work from anywhere: flexibility to work from anywhere in the world (duration of max. four weeks)
Hybrid way of working: we offer flexibility to work from home
Fun events: potluck parties, monthly after work get-togethers, BBQs, annual summer/winter events, and more appealing team activities throughout the year

Application procedure:

Within a few weeks, we will assess your profile for this position, and should there be a match, we will contact you via email about the potential fit. If your skills and experience align with our needs, here is what you can expect:

Preliminary chat with the Recruiter (Virtual).
First Interview: You'll receive an invitation for a first interview in-person at our office in Amstelveen.
Second Interview & Case Study: You'll be invited to a second round of interviews at our office in Amstelveen if the first interview goes well. This stage may also include a case presentation, providing you with an opportunity to showcase your problem-solving skills and industry acumen. On very rare occasions, there might be a follow-up third/final Interview.
Email Job Offer: Upon successful completion of the interviews, we'll present a job offer to you via email.
Contract/Offer: Finally, with much excitement, we'll prepare a comprehensive employment contract formalizing your new role at SkyTeam.

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About us

SkyTeam strives to provide the safest and most seamless customer journey of any global airline alliance. Our members work together to connect millions of passengers safely and seamlessly through an extensive global network. It is an esteemed international organization that brings together different cultures and backgrounds, all united by our passion for the airline industry. In addition to our focus on the passage side of aviation, we also focus on cargo.
At SkyTeam, we know the importance of a fresh perspective. With members spread across five continents and different time zones, we are flexible and agile, focused on delivering services that create synergy. Our headquarters is a hotbed of innovation and creativity, allowing us to adapt quickly to the rapidly changing airline industry.

SkyTeam's headquarters in Amstelveen represents more than 21 different nationalities. Our employees come from many different backgrounds and reflect the diversity of our member airlines. We are passionate about diversity and embrace an inclusive, non-discriminatory work community where we celebrate our differences and share our successes and hard work to contribute to member value.

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We are looking forward to hearing from you!

Thank you for your interest in SkyTeam